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Please see the job details below for additional information on how to apply for this position.

InstitutionSouthwestern Michigan College
TitlePart-Time Admission Advisor/Testing Technician
Posted2/15/2018 - 09:25 AM
FT/PTPart Time
Job TypeStaff
Posted Until3/30/2018

Southwestern Michigan College, a two-year college located approximately 30 minutes north of South Bend, Indiana, and approximately 30 minutes from Lake Michigan’s eastern shore is seeking a Part-time Admission Advisor/Testing Technicians who is dedicated, enthusiastic and experienced.

Job Description:
The Part-time Admission Advisor/Testing Technician is a customer service representative in the Student Service Center and Testing Center. The admission advisor, works with both new and current students in the Student Service Center regarding basic needs related to admission, financial aid and other student services. The Testing Technician will provide assistance with administration and proctoring of tests. This position will report to the Director of Student Service Center and Testing Services.

Essential Duties and Responsibilities:
• Correspond with prospective undergraduate students and their families in person, by telephone, web, social media, and email.
• Assess the placement testing needs of incoming and returning students and place students into classes accordingly.
• Coach students and their families on different ways to pay for college, including grants, scholarships, federal student loans, and payment plans.
• Advise and register students for their first semester of classes.
• Utilize Banner Student Information System and other various software systems to enter overrides, collect and analyze data, and perform other key operations.
• Provide excellent customer service to all visitors in the Student Service Center: answering questions from students and guests, helping students with paperwork, and teaching students how to use SMC resources.
• Participate in student retention efforts, including but not limited to: workshops, phone calls, and mentoring sessions.
• Create and update admissions and acceptance packets for prospective students.
• Provide proctoring services in support of faculty, student services, and disability services in the testing center.
• Enter and maintain examinations administered in the Testing Center, which includes data input into Banner and filing.
• Administer high stakes exams, which includes yearly proctor certification.
• Perform other duties assigned by the Director of Student Service Center and Testing Services.

QualificationsRequired Qualifications:
• Associate’s degree.
• Flexibility in scheduling required

Preferred Qualifications:
• Bachelor’s degree preferred.
• A minimum of one year of customer service experience or a combination of education and experience commensurate with the duties and responsibilities of this position.

Other Information:
Knowledge of:
• Banner Student Information System, various software systems, and other technology devices.
• Regulations of confidentiality as outlined by FERPA.
• Working with students from a diverse group of backgrounds.
• Ability to multi-task.
• Excellent written and verbal communication skills.
• Ability to maintain cooperative and effective working relationships with coworkers.
• Dexterity of hands to operate a computer keyboard as well as seeing to read and review materials for accuracy.
• Hearing and speaking to exchange information with students, staff and public.
• Ability to sit or stand for extended periods of time

How to ApplyApplication Instructions:
Please do not mail application materials. Please only upload them through Southwestern Michigan College’s online system. Thank you! -

Southwestern Michigan College is committed to a policy of equal opportunity for students, faculty and staff. The College complies with all federal laws and regulations prohibiting discrimination including Title VI, Title IX, Section 504, and Title II and with all requirements and regulations of the U.S Department of Education.

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