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Please see the job details below for additional information on how to apply for this position.

InstitutionSouthwestern Michigan College
TitleTechnical Support Specialist
Posted7/19/2017 - 11:28 AM
FT/PTFull Time
Job TypeStaff
Posted Until8/31/2017
DescriptionSouthwestern Michigan College, a two-year college located approximately 30 minutes north of South Bend, Indiana, and approximately 30 minutes from Lake Michigan’s eastern shore is seeking a full-time Technical Support Specialist.
Primary Expectations:
~ Provide technical information, support, advice and assistance for both the Dowagiac and Niles’ campus wide computer hardware, software, audio visual and network systems.
~ Required to work on site to modify, install, clean and repair computer software and hardware, peripherals, printers, and audio visual equipment in a classroom environment.
~ Maintain and improve equipment and software inventory and licensing.
~ Participate and provide knowledgeable input and advice on IT projects with the thought of long range goals of the department and college.
~ Maintain information and client confidentiality.
Additional Duties and Responsibilities:
• Set up equipment for employee use.
• Install and perform minor repairs to hardware, software, audio visual and printer equipment.
• Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Monitor security and anti-virus/malware protection and perform any necessary maintenance required to improve system integrity.
• Maintain Licensing and maintenance agreements as necessary.
• Verify that Licensing is in compliance with Licensing Agreements.
• Recommend and install software updates as required using automated process if possible.
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.
• Provide support for audio visual equipment in the classrooms and events.
• Perform OS upgrade and patches as needed to PCs, Laptops, Macs, IPads, Projectors and servers.
• Diagnose and resolve client issues within a timely bases.
• Notify supervisor of project and work-order status, and advanced issues.
• Maintains documentation on how to repair and solve issues using a Wiki and/or ticket system.
• Maintain equipment inventory and distribution.
• Provide recommendation for AV, computer and software updates and improvements.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned.
QualificationsRequired Qualifications:
~ Minimum of Associate’s degree in related subject from an accredited college or university.
Preferred Qualifications:
~ CompTIA A+ and CompTIA Network + certification or equivalent knowledge.
~ Minimum of two years of related technical experience
Other Information:
Knowledge Of:
• Experience with desktop operating systems including Windows, Linux, and Mac OS
• Experience with Education software installation and support
• Extensive application support experience
• Knowledge of diagnostic utilities.
• Exceptional written and oral communication skills.
Skills:
• Conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
Ability:
• Dexterity of hands to operate a computer keyboard as well as seeing to review materials for accuracy.
• Hearing and speaking to exchange information with students, staff and public.
• Ability to sit or stand for extended periods of time.
How to ApplyApplication Instructions:
Please do not mail application materials. Please only upload them through Southwestern Michigan College’s online system. Thank you! - http://www.swmich.edu/about-smc/employment

Southwestern Michigan College is committed to a policy of equal opportunity for students, faculty and staff. The College complies with all federal laws and regulations prohibiting discrimination including Title VI, Title IX, Section 504, and Title II and with all requirements and regulations of the U.S Department of Education.
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